Monday, May 25, 2020

The Crowned and Bejeweled Buddha in Asian Art Museum Free Essay Example, 1000 words

Next to the central Buddha is a bowl full of offerings. The central Buddha is also in bare foot symbolizing holiness. Overall impression of the visit to the museum Public museum continue to be a major source of information and knowledge for different young people with the interest on history. For many young people, they have taken time to mingle both within and outside the museum to think and understand about the past narratives. Especially where the material objects serve to bring the past alive and offer a precise lesson with a good educational purpose (Conn 262). Museums make the idea of the state visible, but cannot resolve exactly what idea visitor receives (Duncan and Wallach 52). In most cases, the museums have dedicated their time on producing and presenting knowledge that serves as a means to educate and inform its attending public through exhibitions. We will write a custom essay sample on The Crowned and Bejeweled Buddha in Asian Art Museum or any topic specifically for you Only $17.96 $11.86/pageorder now They also seek to contextualize an event and how it’s to be remembered by the public. The emotions incited by exhibit and museums are wanting as they do not possess a relationship in historical understanding (Lubar 397). For many youths, the encounter exhibits involving complex subject matter is how their emotions are entangled with learning. Although there is there is a realization that emotions may occur in this exhibits, the emotive response in history museums often remains unknown. Due to these the management of the museum ought to work on how learning in these facilities can be improved by enhancing the physical objects and the emotions of the public. Through the museum it was possible to critically learn about the past. But due to limited time, the museum’s system of learning was not exhaustive, even as the exhibits are organized around narratives, themes, and material objects that represent the past. For the curators an integrat ed approach to training professionals to do the job in cultural heritage institutions needs to build on the understanding and respect for the differences between museums, archives and library. What was surprising about the experience? Visiting the museum always provides an opportunity to learn new things that one may just correlate with the past devoid of a firsthand experience. It was good to note that the museums have adapted to the new technology in giving particulars related to the dates of fossils or any artwork. The employees of the museum have also been trained on customer service, and therefore their approach to visitors was welcoming.

Thursday, May 14, 2020

Analysis Of Ibm s Six Sigma - 1170 Words

INTRODUCTION Six Sigma is a business management strategy originally developed by Motorola, USA in 1981. As of 2010, it enjoys widespread application in many sectors of industry, although its application is not without controversy. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimising variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organisation (Black Belts, Green Belts, etc.) who are experts in these methods. Each Six Sigma project carried out within an organisation follows a defined sequence of steps and has quantified targets. These targets can be financial (cost reduction or profit increase) or whatever is critical to the customer of that process (cycle time, safety, delivery, etc.). Bill Smith first formulated the particulars of the methodology at Motorola in 1986. Six Sigma was heavily inspired by six preceding decades of quality improvement methodologies such as quality control, TQM, and Zero Defects, based on the work of pioneers such as Shewhart, Deming, Juran, Ishikawa, Taguchi and others. Like its predecessors, Six Sigma doctrine asserts that: Continuous efforts to achieve stable and predictable process results (i.e., reduce process variation) are of vital importance to business success. Manufacturing and business processes haveShow MoreRelatedCross-Cultural Perspectives: Evaluating the Ethical and Social Responsibility of Software Outsourcing at Oracle1116 Words   |  4 Pagesnot been as forthcoming with these disclosures, often creating entire outsourcing divisions aimed at creating a competitive advantage on large-scale government contracts, back-end loading low labor cost estimates in the process (Glover, 2005). Analysis of the Ethical and Social Responsibilities of Outsourcing Software Development Oracle Corporation operates in over 160 different nations and has development centers in 20 of them (Glover, 2005). Their approach to software development is predicatedRead MoreSix Sigma: Overview3392 Words   |  14 PagesSix Sigma [pic] The often-used six sigma symbol. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization (Black Belts, Green Belts, etc.) who are experts in these methods. Each Six Sigma project carried out within an organizationRead MoreSix Sigma2190 Words   |  9 PagesTIIRLE LEVELS OF QUALITY 29 QUALITY AND PERSONAL VALUES 29 SUMMARY OF KEY POINTS AND TERMINOLOGY 31 QUALITY IN PRACTCE: FROM LEADERSHIP THROUGH QUALITY TO LEAN Six SIGMA AT XEROX 31 CHAPTER 3 PHILOSOPHIES AND FRAMEWORKS THE CEDAR FOUNDATION 90 89 QUALIY PROFILES: TEXAS NAMEPLATE COMPANY, INC., AND THE DEMING PHILOSOPHY 91 Deming s 14 Points 99 Foundations of the Deming Philosophy 92 QUALITY IN PRACTICE: BRINGING TOTA QUALITY PRINCIPLES TO LIFE AT KARLEE 36 REVIEW QUESTIONS 38Read MoreHolistic Thinking in Management3246 Words   |  13 Pagespre-industrial revolution era, as evinced in the legacy of the Egyptian civilization and other civilizations of that age. But it was the industrial revolution which brought into prominence Quality in managerial thought. We begin with Eli Whitney s invention of technique of producing interchangeable parts as the first recorded initiative in quality management. 1798: Eli Whitney, Mass Production and Interchangeable Parts Best known for his invention of the cotton gin in 1787, Eli Whitney hadRead MoreUniversity of Rajshahi, Rajshahi, Bangladesh Department of Applied Chemistry and Chemical800 Words   |  4 PagesEXPERIENCE Bangladesh Atomic Energy Commission Dhaka, Bangladesh Scientific Officer, Nuclear and Radiation Chemistry Division September 2012 - Present ï  ¶ Prepared, developed and implemented research plan ï  ¶ Lead a six members team for implementing research and development ï  ¶ Carried out data analysis with various software to prepare and conclude research output ï  ¶ Instruct undergraduate student, arranged laboratory facility, taught theoretical and experimental section to student ï  ¶ Prepared report, presentationRead MoreFeatures Of Core Competencies : Global Business1340 Words   |  6 PagesPartnering, Training Mentoring, IT: Operations, Processes, Network, Infrastructure, Cloud Optimization, Architecture: Innovation, Emerging Technologies, EA Frameworks, Governance, Blue Prints Road Maps, Global PM Delivery: Agile, DevOps, Six Sigma, Global Large Complex Teams, Java: J2EE, Frameworks Middleware, Microsoft: Azure, Machine Learning, ââ€" NET, WebAPI, BizTalk, Data: Relational, Big Data, AI ML, Web: JavaScript, PHP, Ruby, Rails Web Services, Enterprise: WebSphere, FusionRead MoreInformation Technology Proposal1234 Words   |  5 PagesBrown, Information Technology Systems consultant Date: April 16, 2006 Subject: Information Technology Proposal As an Information Technology Systems consultant for Fortune 500 and 1000 companies, I have completed a review of your organization s current software and hardware systems and determined that with some changes Riordan Manufacturing will be able to exceed its current organizational goals and maintaining its place as the industry leader in identifying industry trends. The current networkRead MoreAnalysis Of ABC Company1505 Words   |  7 PagesAnalytics within ABC companies industry has traditionally focused on the investment landscape and bringing investment value to your target market. Investment analysis focuses on the premise of â€Å"buy low and sell high† or â€Å"discount expected future cash flow†. In the active management space analytics is leveraged to identify mispriced securities thus focused on buying low and selling high. In the passive investment space that ABC Company operates, efficient markets dictate that investing is a zeroRead MoreThe Value Chain Enterprise Technology Essay1432 Words   |  6 Pagestechnology of great importance in the value chain of an organization. Companies that have adopted SAP’s ERP have experienced smoothness on its operation in moving the flow of information back and forth facilitating the movement of its value chain. IBM has recently partnered with SAP to offer Electronic Value Chain Management (EVCM) that offers applications, consulting and architecture which helps to reduce value chain inefficiencies. The EVCM includes a mighty blend of tools, technologies and businessRead MoreBusiness Intelligence Definition and Capabilities3683 Words   |  15 Pages By JAIRO A. TABORDA For Information Technology Department Municipality of Envigado Important Note: These are original texts and were written and revised on 10 February 2012 by Gartner Inc. The original document is part of Gartner s Magic Quadrant research methodology to provide a graphical and analytical competitive positioning of Business Intelligence technology providers. Content Business Intelligence 1 Market Definition/Description 3 1. Integration 3 1.1 BI infrastructure

Wednesday, May 6, 2020

The Perception Of An Art Management Student s Eyes Essay

Arts, the essential and necessary part of human daily life, can bring human satisfaction, happiness and give them a creative and colorful life as well. Music, operas, and plays go deeply into our human’s life, but nobody notices that the art industry has a shortfall and received limited helps from government right now. In the perception of an art management student’s eyes, the art have a shortage in human resources, which will strongly affect human’s life transparently. This issue can break down into five pieces. Lacking of human resources means there will be a low college enrollment rate in art area, no great marketing director in art organization, low employee rate and low wages, low art manager to manage organization’s program, and the community will have a low evaluation of art. First of all, art majors’ students have less financial grant helps, which means that the government provides less educational funds to the art students. As we all know , business is the most popular college majors and students can received many government’s helps. The only financial help that the government provided to the art major students is some kinds of financial aid. There are no federal grants that directly provide to the art majors’ students and the only sector can provide grant is the private sector. Private sectors have many limitations and requests for the students who apply to their grants. The opportunities will be highly competitive and hardly to find. (College Scholarship). FewShow MoreRelatedWhy Men Are More Talented At Design Than Women1484 Words   |  6 PagesSubkoff said in an interview. It s more common for a man to bring up a younger assistant who is male and be proud of that, she added, whereas a woman would be threatened to promote another woman. The Council of Fashion Designers of America, a trade group that vets those who apply for membership, is made up of 121 women and 156 men. Since 1986 its annual Perry Ellis awards for young talent have been given to 8 women and 29 men (20 of them openly gay). Who s Who in Fashion, a directory publishedRead MoreRecognizing Relationships And Making Connections Essay1128 Words   |  5 Pages Being home educated throughout the duration of high school, I found that much of my education came from being self motivated and self taught. Having come from a family that was focused on education and my social skillsà ¢Ã¢â€š ¬Ã¢â‚¬ my Father with a Bachelor s in education, and my mother teaching my brother and me at homeà ¢Ã¢â€š ¬Ã¢â‚¬ I felt strongly about reading and gaining knowledge in various areas of interest. However, I excelled most expediently in any coursework that had a creative or expressive quality to itRead MoreAutism And The Effects Of Art Therapy1850 Words   |  8 Pages Autism and the Effects of Art Therapy Autism is a disorder in early brain development that effects social interactions, verbal and nonverbal communication, and repetitive disorders (Pace, Dumortier, Favre-Juvin, Guinot, Bricout, 2016). It is recognized that children with ASD have difficulties with social engagements and expressing emotions, however some are well liked and do not struggle in social relationships (Locke, Williams, Shih, Kasari, 2016). Over time there has been an increaseRead MoreLeadership Characteristics Of Effective Transformational Leadership1465 Words   |  6 Pagesfrom my leader, Linda. Ewing (2016), defined communication as the art and science of transmitting information, involving both verbal and nonverbal methods. One example of Linda providing effective communication was during the rapid response for a patient under my care who was unresponsive. During this time, Linda provided direct direction to fellow team members and myself. Linda calmly prompted everyone and provided effective management of care for the patient, but furthermore respecting her team andRead MoreHistorical Perspective On The Use Of Simulation For Surgical Education2254 Words   |  10 Pages Historical Perspective on the Use of Simulation in Surgical Education Lily Chiu Bsc.Pharm Medical Student, class of 2017 (VFMP) Abstract Simulation is sometimes discussed as a modern innovation in surgical education when in fact, various modes of simulation have been used to teach medicine and surgery for several millennia. Their evolution is a reflection of both the maturation of an individual surgeon and the development of the surgical profession as a whole. As the responsibilitiesRead MoreComputerized Identification System4622 Words   |  19 Pagescomputerized identification system is used to verify the identity of a person. The data is stored in a database of a server. An identification card is a card giving identifying data about a person, as full name, address, age, and color of hair and eyes, and often containing a photograph: for use as identification at a place of employment, school, club, etc. There are various types of identification systems available and implemented across the globe. These are Biometric (finger, hand or iris recognition)Read MoreSkills Needed to Be an Effective Manager8864 Words   |  36 PagesCHAPTER I The Problem and Its Background Introduction This chapter discussed the awareness of the students of Arellano University Jose Abad Santos Campus in regards to the skills needed to become an effective manager, it emphasizes the technical, human and conceptual skills that has more important to the managers to manage a certain department. Hospitality Industry is broad and diverse; organizations within it share some things in common. One is the need for staff members with a varietyRead MoreTravel and Tourism Administration Program Structure20692 Words   |  83 Pages(Beginners) 16 GER 122 – German (Beginners) TOTAL 18hrs 18cr SEMESTER THREE Compulsory subjects: 17 TOU 215 – Travel and Tourism Management 3 3 18 TOU 226 – Fares Ticketing III 3 3 19 MAR 101 – Marketing Principles 3 3 20 ACC201- Financial Accounting 3 3 21 BUS 201-Principles of Management 3 3 Electives: One of the following three 22 STA 111 – Quantitative Methods I 23 FRE 211 – French Language (Intermediate) or 24 GER 211Read MoreBusiness Research Methods2735 Words   |  11 Pagesproblems are more complicated in studies involving subjective issues such as customer satisfaction surveys because in such a study, the quality and effectiveness of the service/ product varies among different customers depending on the customer s perceived value of the offering, their prefferences and varying needs and demands. One of the most common problem the researcher faces are budgetary constraints. This occurs in almost all the business researches regarless of the company sector, natureRead MorePerceived Stress Levels and Stress Management Among Paramedical Students Lyceum of the Philippines University: Towards Stress Management Enhancement15005 Words   |  61 PagesPerceived Stress Levels and Stress Management Among Paramedical Students Lyceum of the Philippines University: Towards Stress Management Enhancement Maribel D. Mayuga-Barrion, DDM, MAT It is recognized that stress is a normally occurring part of life. Selye was the first to describe the term stress as a state produced within an organism subjected to a stimulus perceived as a threat (Selye, 1957). He spoke of stress as a condition that occurs commonly in response to any adaptive response within

Tuesday, May 5, 2020

Vulnerabilities in Mobile Platform Security

Question: Write a Research Proposal on Mobile Platform Security? Answer: Introduction The figuring scene has changed significantly since the product planners of the 60's and 70's established the framework throughout today's advanced working frameworks. In those days, machines were likely just joined with other trusted machines, if associated with a system whatsoever. Malware was additionally not a huge issue. Out of these circumstances, large portions of the early outline choices around working framework security were made. The Internet changed a number of these suppositions, as you could no more trust each other machine and program on the system. Presently there were numerous machines and projects effectively looking to cause harm. Numerous headways in working framework security have happened over the earlier decades to address these issues. Today's portable working frameworks have profited from these progressions and have possessed the capacity to coordinate better efforts to establish safety from the beginning, instead of needing to include them in later (Flinn, 2012). Doing so sets the bar for security high from the earliest starting point, rather than regressively similarity or prior configuration choices making it hard to completely coordinate new security characteristics. One of the essential security gimmicks introduce in today's portable working frameworks is the application sandbox. Android, Blackberry, ios, and Windows Phone all contain help for this security characteristic. This post is planned to depict what a sandbox is, the way it lives up to expectations, lastly how the vicinity of the sandbox serves to expand security in an extremely associated world. With the rapid change in technology within the last two decades, the popularity of smart-phones, and other mobile devices has basically brought in a wide ranged software applications that is basically designed for running some applications, that are actually used to deliver the web services through their compact and dignified user interfaces and easy program logic which are basically tailored to the mobile platforms. Sometimes few major applications or the operating system tends to behave abnormally which actually exploits the software or the operating system to perform abnormally, not as expected. Purpose Vulnerability is one of the most important issues that basically arise in this era of mobility and technology. As stated already, vulnerability potentially causes definite threats in using different application. The weakness in the operating system or the core applications potentially exploits the software to perform as expected which actually creates a debacle within the mobile performance. The major question that arises during this major hypothesis is what actually happens or how the vulnerability of the mobile is so opened up. The basic threats that actually takes a role on the vulnerability of the mobile platforms comes basically from three major sources: application based, web based and physical threats (Jarvis, n.d.). By these major sources the application or the operating system gets exploited by which the potential user of the mobile faces major technical issues probing its personal details to be hampered via the use of the platform of mobile. This major thesis helps to propa gate the major threats of the vulnerable attacks that can actually seize to hamper the mobile platforms. Static Application Security Testing (SAST) devices can distinguish a few vulnerabilities as the code is being composed amid improvement, yet they make a lot of superfluous data furthermore frustratingly high false positives which diminishes their viability. Literature Review To explain briefly a platform, vulnerability is basically a major security weakness in the operating system or the core applications that can majorly be exploited to cause software to not perform as expected. The issue actually doesnt help the mobile software to perform well in the circumstances. This major deviation potentially from the expected behavior can basically impact the platform security controls that are mainly meant to protect the data. One of the basic example of a platform security control is actually restricting access for reading and writing the data to a particular location in the file system. Vulnerability is basically a major threat to an individual using a mobile phone (Lopez, Huang Sandhu, 2013). Vulnerability sometimes even causes the input personal information to work in an abnormal mode creating major threats to the personal information of the prolific user. This type of platform vulnerability can cause major problems in the mobile phones. The problem may sig nificantly persist either in the operating system or the core applications. In general, this type of vulnerability is very much important because of the potential power that is gained to exploit them. Operating systems are basically responsible for managing the resources and when platform vulnerability is exploited, major key security controls are also bypassed to help with the managing resources. Methodology Methodology is one of the important parts of a report that shows and depicts the entire structure of the report and the procedure in which the research is conducted. Here in this section we make a brief discussion on the procedures used to complete the research. Research design is the blue print of the report as per which the research is represented in the report. The research report is of different type. Some are descriptive in nature, some are explanatory and some are exploratory in nature. But in this case we have used the descriptive and the quantitative research method through which the entire field of the topic can be discussed and the solution to the questions can be provided for completing the research work. The descriptive research provides full knowledge on the given topic that helps the readers easier to understand. For data collection method few samples are taken into consideration out of a huge population of samples. It is not possible to take into consideration the entire population because of the limitation of the research and time constraint of the research. Hence, few out of the population is taken into consideration by random selection. For conducting this research few mobile companies were chosen and a deep study was made on the mobile apps provided by the companies. After the collection of the data a random sampling was done to complete the entire research report. Data collection is the most important part of a research. It is essential because it increases the knowledge base of the researcher to complete the research as per the requirements depicted by the topic. For data collection two different methods are used. The first method is the collection of the primary data which done by the process of direct interviews. In the second method the secondary data collection methods data is collected from other sources like books, journals and internet source. In this study the secondary data collection method is used. In most cases primary data collection method is used to avail solid evidence of the research (Markantonakis, Mayes Piper, n.d.). But in this research the data is collected from the secondary sources because the research requires huge base of knowledge. Hypothesis testing is the most important and difficult part of a research report. It is the most challenging task for a researcher. There the first method of data analysis is to determine the factors of the variables and arrange the variables in a proper format for the analysis. In this process the data is analyzed on the topic that how the mobile pattern securities are vulnerable in nature. The variables are analyzed and a report is represented on the analysis. For presenting the report graphs and other diagrams are used to make this report easier for understanding. Every research work has a certain limitation and boundary that it must follow for a smooth completion of the research report. The major limitation of a research is the time constraint of the research. The researcher must keep in mind the time required for completing each process of the research. The researcher must also see that his research work does not affect the environment and the society adversely and follows the law that is guiding it. Planning, analysis and organization It is quite obvious that every technology based gadgets comes with flaws. It is bound that the mobile platforms too sometimes are bound to have flaws and security vulnerabilities. Security vulnerabilities are majorly identified in regular basis and must be potentially fixed to prevent the major attackers from attacking from using to compromise systems. Basically in case of personal computers vendors often provide potentially important patches which actually help to secure the systems from any sort of misuse by the attackers. In case of mobile platforms the security of the platforms totally depends on the nature of the vulnerability. It needs secure planning and analysis of the vulnerability to actually make the mobile platform secure. Depending on the type of vulnerability a patch may be as simple as updating the major single application or as complex as the needed firmware update that basically involves both the device manufacturer and the carrier. In case of android and ios operating systems the vendors basically produce major patches or updates to fix security vulnerabilities. Software vendors want to fix vulnerabilities as quickly as possible, before they can be exploited and used maliciously, so well-intentioned researchers typically disclose vulnerabilities they find to the software vendor. On mobile devices, however, there is a conflict of interest. Because vulnerabilities are often the only way to root or jailbreak devices, many researchers do not want vulnerabilities to get fixed so they can maintain full control over their devices. The desire to gain full control over devices creates a disincentive for researchers to disclosure vulnerabilities (Sauveron, Bilas, Markantonakis Quisquater, 2007). This conflict of interest between vulnerability disclosure and the ability for people to fully control their own device poses a great security issue. Once a vulnerability being used to root or jailbreak devices becomes public knowledge it may also be used by malicious attackers, like Droid Dream. Until all mobile devices allow users to gain full control without resorting to exploits, this conflict of interest between control and safety is likely to continue. Other consideration Basically the research will contribute to raising the major awareness among all the experts and he academic community about the major impacts and the suitable consequences of the attacks of the smart-phones, which is actually something which has not been totally recognized. This is very much important on a critical note which can be prolifically used to cause major extensive damage and the disruption for major individuals and business alike. The major contribution can be particularly very much important as it is very much important to present major proactive critical defense strategies and alert on the mobile platform security (Vacca, 2013). The vendors of the mobile platform play a major key role in the participation of the major threats of the mobile platforms. Jail-breaking, SMS phishing and Trojans are the major proximity threats of every mobile platform which are vulnerable to the operating systems or the core applications. References Bidgoli, H. (2006).Handbook of information security. Hoboken, N.J.: John Wiley Sons. Flinn, J. (2012).Cyber foraging. [San Rafael, Calif.]: Morgan Claypool. Jarvis, M.Security Architect 75 Success Secrets. Lopez, J., Huang, X., Sandhu, R. (2013).Network and system security. Berlin: Springer. Markantonakis, K., Mayes, K., Piper, F.Secure smart embedded devices, platforms and applications. Sauveron, D., Bilas, A., Markantonakis, K., Quisquater, J. (2007).Information Security Theory and Practices. Smart Cards, Mobile and Ubiquitous Computing Systems. Berlin: Springer. Vacca, J. (2013).Computer and information security handbook. Amsterdam: Morgan Kaufmann Publishers is an imprint of Elsevier.

Monday, March 9, 2020

Customer Loyalty And Satisfaction Tourism Essay Essays

Customer Loyalty And Satisfaction Tourism Essay Essays Customer Loyalty And Satisfaction Tourism Essay Essay Customer Loyalty And Satisfaction Tourism Essay Essay Customer trueness and satisfaction are of import in any service industry ; nevertheless, they are particularly of import in the hotel industry. When a client is satisfied with their experience at a hotel, so they will so mention that hotel to their friends and household, every bit good as continue to utilize the hotel themselves, in this being therefore staying loyal to the hotel. Customer satisfaction and trueness is are non ever an easy undertakings for hotels and requires extended work and research to accomplish. Customer studies are conducted in order to understand what the client wants and how to implement that into the hotel s preparation plans to seek to guarantee that the clients are satisfied with their hotel experience. Many employee plans implement use the suggestions by employee study and remark cards, every bit good as adept advice on how to fulfill the client. Customer trueness and satisfaction can do or interrupt any concern, and, in peculiar, a hotel. When a client is non unsated, they will non return to the hotel and will distribute portion their bad experience with everyone they know ; but nevertheless, when a client is really satisfied with a hotel, they will be given to be loyal and maintain coming back, every bit good as portion the information with friends and household. Customer trueness is more than go oning to sponsor the hotel ; it can besides include mentioning friends and household, utilizing the hotel for concern maps, and sponsoring back uping the sister hotels that are within the same concatenation. A client becomes loyal by go oning to be satisfied with the hotel concatenation, either by through being listened to by the staff when there is a job, through being treated with regard, or even through something every bit simple as holding fresh towels in the room on a day-to-day footing. Many client studies are conducted to have feedback as to how satisfied a client is with a hotel and what the hotel can make to either maintain the client satisfied or do the client more satisfied. The hotels use this feedback from the clients to implement new preparation plans, every bit good as include adept advice in their employee preparation. The undermentioned literature reappraisal of these characteristics of client trueness and satisfaction in the hotel industry supports the hypothesis that client trueness and satisfaction are imperative to running a successful hotel. Customer Satisfaction We all know that client satisfaction is a cardinal point in holding a successful concern, but what is client satisfaction? ( Too personal and presuming ) Before go oning with the reappraisal, the definition of client satisfaction demands to be explored. Customer satisfaction can be defined in several different ways. Many people believe that client satisfaction is merely that: a satisfied and happy client ; nevertheless, Engel and Blackwell ( as stated by cited in Back, 2001, p. 23 ) define client satisfaction as an rating rendered that the ingestion experience was at least every bit good as it was supposed to be beliefs with regard to alternative. Back defines client satisfaction as the consumer s overall judgement, including service characteristics, the service merchandise, gross revenues forces, or other situational variables, ( 2001, p. 24 ) . While all of these definitions are right, the fact still stands that it is imperative in hotel direction that the client is to the fu ll satisfied in order to retain their concern. Customer satisfaction can be achieved in through a assortment of methods. Some of these methods include run intoing client outlooks in respects to soothe, offering first-class client service through effectual employee preparation methods, and using client studies and remark cards. Meeting Customer Expectations Meeting client outlooks sing comfort can be compiled into five different classs: merchandise, staff, reaching, value, and location. Merchandise comfort can be a assortment of points to the client. Harmonizing to Barsky and Nash ( 2003 ) when depicting comfort merchandises, invitees most frequently commented about their room-in peculiar the room s design, a comfy bed and room, room and hotel cleanliness, and convenient and particular comfortss. Bing comfy with hotel staff members can hold an impact on client satisfaction as good. The staffs cognition, attitude, and helpfulness enhance the clients comfort when remaining in a hotel. Besides In add-on, invitees felt comfy cognizing that they can swear the staff with their safety, properties, messages, and wake-up calls ( Barsky and Nash, 2003 ) . When a invitee arrives at a hotel, they want to experience immediately comfy with their pick in hotel. Upon arrival utilizing gracious words, reiterating the invitee s name, and handling the guest warmly makes the invitees feel comfy, ( Barsky, and Nash, 2003 ) . Value is an of import facet in respects to clients being comfy with their hotel pick. Harmonizing to a survey by Valerie Zeithaml in 1987 ( as stated by Gordon, 1999, p. 18-19 ) value can be categorized into four groups: Value is low monetary value the sensed value is based entirely on paying a low monetary value. Value is acquiring what I want in a merchandise the sensed value is based on the benefits the consumer receives for a merchandise. Value is the quality I get for the monetary value I pay the sensed value is defined as low-cost quality. Value is what I get for what I give the value is defined as the tradeoff between what is received versus what is given up. Some common illustrations could be clip or money. Finally, the invitees will happen comfort in the location of the hotel because of the propinquity of the hotel is to the invitees involvements. Bull indicates ( as stated by cited in Lee, 2003, p. 18 ) the location of a lodging belongings non merely includes the distance from, or entree to one or more specific attractive forces, but it besides consists of qualities such as soundlessness, positions from suites, and the nature of the belongings s milieus. Customer Service Customer service given by hotel employees can be a determinant factor if in whether or non a client stays at a hotel or non. The hotel employees are the face of the hotel, and how the client is treated when remaining at the hotel impacts how the client remembers on their stay. The research group s index [ Market Matrix ] of client satisfaction in the housing concern indicates that a turning figure of invitees are unhappy with the degrees of service they re acquiring, ( Watkins, 2005 ) . Customer service is more than the forepart desk employees or the bellboy ; client service includes the reserve agents through the call-in line every bit good as the web-agents. No count how they contact you walk in, name a reserve agent or see your Web site frequent invitees should see consistent client service from each channel, ( Sparkes, 2004 ) . Kirwin provinces, Common sense tells us that satisfied clients are more likely to return than those who ve had a bad experience, ( 1991 ) . Besides , both Keaveney and Lewis advise ( as stated by cited in Lee, 2003, p. 13 ) that hapless employee public presentation has been linked to increased client ailments and the likeliness of exchanging to a viing service. Customers associate their experience of one hotel with the similar hotels within the same concatenation. For case, if a client has a bad experience with the cleanliness of a room with a Comfort Inn, they will tie in that bad experience with all hotels within the Choice Hotels concatenation. Harmonizing to Crosby, Evans, and Cowles ( as stated by cited in Lee, 2003, p 13 ) , the behaviour and attitudes of contact forces are declarative of the degree and quality of services offered by the service house, and they exert a strong influence on client satisfaction. Adequate preparation will assist to guarantee that employees treat clients with regard and courtesy even through something every bit simple as telephone etiquette. If a hotel does non supply effectual client service through something every bit simple as a phone call, so the client will so take to take their concern elsewhere. Kennedy ( 2010 ) outlines some grounds why a hotel should concentrate on telephone cordial reception: Hotels typically have many of import clients who neer visit their lone personal experience is over the telephone. This includes travel agents, run intoing contrivers and administrative helpers from local corporate histories. Family, friends and co-workers of your in-house invitees who call during their stay will organize first feelings from how their calls were handled. Even invitees who booked online and subsequently name with a inquiry or particular petition signifier first feelings from their telephone experiences. If the feeling is non good, they may really good make up ones mind to call off. A preparation session may be needed for employees to guarantee the best phone client service is given and to repeat that client calls are non the nuisance that some people believe, but that they are the voice of the hotel. The following are ways suggested by Kennedy ( 2010 ) that the employees can be trained on to give first-class telephone service: Answer the know at the door of a pealing phone line with a proper salutation Speak easy and clearly. Pay attending to inflexion Convey energy and enthusiasm Ask for the company s name, if non provided. Ask permission to put the call on clasp, courteously explicating why it is necessary. Thank companies for keeping and apologise for the hold, particularly if the clip was important Use the transportation button judiciously End the call right. Just as a positive first feeling starts the call off on a good note, stoping the call right will go forth a memorable permanent feeling every bit good. No affair how good a hotel is run, there are ever traveling to be mistakes by the staff ; it s merely it is human nature. The issue is non the error per Se ; instead, the issue is how the error is handled by the staff and direction. Many hotels now have employee preparation plans as to how to manage header with disquieted or ireful invitees. Programs aimed at developing employees in managing invitee ailments and supplying value-added service are indispensable to developing an effectual staff, ( Kirwin, 1991 ) . Of class, hotels do non deliberately do mistakes and will seek to repair them in any manner they can possible. No housing concern likes errors or defects, yet occasional service failures are inevitable regardless of how strict criterions and processs are or how much employee preparation is regimented, explained by Hart, Heskett, A ; Sasser, Johnson A ; Fern, and Lovelock ( as stated by cited in Fu, 2003, p. 2 ) . Even though errors are inevitable, they can besides be uti le to a hotel to in placing jobs that need to be addressed. Brown ( as stated by cited in Fu, 2003, p.3 ) advises that service failures help a concern to observe the causes of hapless public presentation and to better its service processs and employee preparation. The client will appreciate the attempt by the hotel when they can accept their error and supply a solution. Bitner, Booms, A ; Tetreault explain ( as stated by cited in Fu, 2003, p.3 ) a survey of consumers in the air hose, hotel, and eating house industries found that most clients who received apologies, attentive aid, and compensation from service employees after meeting service failures really perceived the experience as really favourable. Customer satisfaction can be measured by clients voicing their sentiment on their stay by through talking face-to-face with a client service agent, through client remark cards, or by through studies conducted for the industry. Remark Card games and Surveies Remark cards and studies are really of import indispensable to hotels to understand what clients are believing and experiencing about their hotel and how to better their concern. To place the operational and selling issues that influence satisfaction and trueness, most hotels study their invitees in some manner, ( Schall, 2003 ) . Remark cards and studies can convey both positive and negative client feedback and should non be taken lightly by the hotel. Most hotels have quest satisfaction studies that enable them to construct upon strengths and mark countries for betterment, ( Carlstead, 2004, p.18 ) . Schindlerhof Hotel ( SH ) is an illustration of a hotel that provides remark cards to their invitees and takes the information really earnestly. SH attempts to derive information from the incident to place company structural and procedure failings ( weak musca volitanss ) and to detect new market opportunities, ( Voss, 2005 ) . Remark cards should be placed throughout the hotel t o guarantee that clients have easy entree to them and can return them easy every bit good. In SH, invitees can happen the cards on every tabular array in the eating house, in every room and in the anteroom of the conference suites, ( Voss, 2005 ) . Many hotel studies are done industry broad by companies such as JD Power and Associates, PricewaterhouseCoopers ( PwC ) , and American Demographics and are measured through the Market Matrix Hospitality Index and the American Customer Satisfaction Index ( ACSI ) . These studies are done conducted to garner information from clients on their satisfaction with hotels and what betterments can be made. JD Power and Associates conducted the 2008 North America hotel Guest Satisfaction Index Study and based their findings on responses from more 53,000 invitees over 12 months ( Baker, 2008 ) . Harmonizing to Baker hotels are rated on seven steps: reserves, cheque in and look into out, guest suites, nutrient and drink service, hotel services, hotel installations, and costs and fees, ( 2008 ) . The survey indicates that the overall satisfaction in every class dropped, except for luxury and extended stay, from the old twelvemonth ( Baker, 2008 ) . JD Power and Associates conducted the same sur vey in 2009 and maintained the industry overall has improved in guest satisfaction year-over-year ; Market Matrix showed the first large bead in its quarterly guest satisfaction Numberss since the recession began ; and ACSI offered assorted consequences among trade names, but showed the industry overall was keeping client satisfaction, ( Crowell, 2009 ) . Customer satisfaction is one of the most widely surveyed classs in the hotel industry and is of import when reexamining policies within hotels. Krantz indicates Last twelvemonth [ 2006 ] , hotel client satisfaction measured 75 on the American Customer Service Index ( ACSI ) the highest since 1995 piece at the same clip the figure of employees per occupied room declined more than 10 per centum, PwC s cordial reception pattern reported, ( 2007 ) . Another manner that client satisfaction can be surveyed is by traveling through client letters and remark cards and matching the ailments and regards to assist understand what the clients want. American Demographics sifted through a generous sampling of the about 2,000 letters submitted by consumers last twelvemonth [ 2002 ] to hotels and resorts through Planetfeedback.com, a division of Cincinnati-based market research house Intelliseek, ( Anonymous, 2003 ) . The most effectual manner to make client satisfaction is by holding a friendl y and helpful staff. In fact, the highest per centum of satisfactory letters ( 44 per centum ) fell into the hotel staff public presentation class, ( Anonymous, 2003 ) . The most of import thing to retrieve when reexamining client remark cards and studies is that, without the client, the concern would non last. As stated by Carlstead in general, these are used for the concrete intent of informing patterns that will heighten guest satisfaction and trueness, ( 2004 p. 18 ) . Customer Loyalty A common misconception is that when a client is satisfied with a concern they will be loyal ; nevertheless, this is non ever the instance. A client may be wholly satisfied but may non buy once more because of factors unrelated to satisfaction, ( Gordon, 1999, p. 13 ) . Customers require more than satisfaction with a hotel in order to be loyal. Waller ( as stated by cited in Strauss, 2004 ) provinces: Mere satisfaction does non make trueness. We expect to be satisfied. It takes delight-recognition, experiencing valued, being made to tip particular. If the concern traveller is merely another invitee, and is non recognized, he or she will leap to another hotel on the following trip with no vacillation, no affair how satisfied their stay. Sigauw advises ( as stated by cited in Strauss, 2004 ) , While satisfaction is usually a precursor to return, there needs to be something more. Hotel companies need to set up an emotional connexion. Hampton Inn franchises are one illustration of this connexion. Hampton Inn offers their clients a 100 % satisfaction warrant and has offered it for over 20 old ages. This warrant states if for any ground a invitee is nt wholly satisfied, that invitee is nt expected to pay, ( Anonymous, 2009 ) . This may look like a catch to some people, but for Hampton Inn, it works to assist retain clients and maintain them satisfied. This 20-year promise of satisfaction has kept Hampton among the top acting hotel trade names in client trueness and satisfaction twelvemonth after twelvemonth and will go on to vouch satisfaction when you find yourself remaining with Hampton, ( Anonymous, 2009 ) . Other hotels try to retain clients with trueness plans when which give points or free suites to clien ts for remaining at their hotel who are joined in the loyal plan. Loyalty plans are going more and more popular among concerns and particularly in hotels. The issue is, though, do these trueness plans truly give hotels loyal clients or are they merely catchs? Mattila states as an illustration of hotel trueness plans, Hilton HHonors plan makes it easy to accomplish an elect position, while Hyatt s Gold Passport plan offers a free stay after two corsets charged to a MasterCard, ( 2006 ) . Peoples are non concerned with how many points they have earn at a certain hotel ; they are interested in what the hotel can make for them for being a loyal client. Hotel points average really small, but acknowledgment and in-stay fringe benefits like ascents, expedited check-in, late check-out and so on are extremely valued, advises Waller ( as stated by Strauss, 2004 ) . Hotels create these trueness plans because they know that it is harder to derive new clients than it is to retain current 1s and need to happen ways to guarantee their clients maintain coming back. During hard economic times hotels are reminded of a cardinal lesson: edifice invitee trueness is the lone manner to vie without giving gross, ( Sullivan, 2004 ) . Torres and Kline besides understand the importance of maintaining clients loyal with their observation in the industry that companies are a besides recognizing that fring a client means fring more than a individual sale: it means fring the full watercourse of purchases that the client would hold made over a life-time of purchase, ( 2006 ) . Other than trueness plans, below are some ways that hotels can construct a more loyal client base: Develop a client centric communications scheme. Dainty people as persons. Personalize your communications and speak to invitees on a one to one footing. Do nt over communicate. Remove email blast from your selling vocabulary. Surprise and delectation loyal clients with fringe benefits, wagess, and value-adds. Seriously see utilizing an outside communications house with direct selling specializers on staff who know how to: Segment your database Develop relevant content and compelling offers Raising and intensify the relationship over clip ( Pratt, 2010 ) . The image of a hotel can hold a significant impact on client satisfaction and trueness. Ostrowsky, OBrien, and Gordon indicate ( as stated by Kandampully and Suhartanto, 2000 ) old surveies show that the image of the location, employee attitude, installations, and services of a hotel constitute of import factors in finding client trueness. The manner a client perceives a hotel s image can be a determinant factor of if the client keeps returning or non. Kandampully and Hu explain that those houses who have developed schemes and systems to guarantee that the full house s focal point remains directed on helping and back uping clients non merely derive positive influence on the houses image but will besides derive client trueness, ( 2007 ) . Decision Customer service and trueness are non ever complementary of each other ; nevertheless they are both indispensable to the success of the hotel industry. Hotels realize that fulfilling the client is one of, if non the most, of import factors in maintaining their concern alive. Satisfying clients can be include something every bit small as listening to their job and happening a solution or every bit big as giving a 100 % satisfaction warrant and non bear downing the client for non being satisfied to the full. ( Conducting client studies and offering remark cards are indispensable tools for finding whether or non a hotel is functioning their patronage as needed. By guaranting that clients are satisfied, hotels and other concerns can make client trueness ; after all, satisfied clients frequently portion their experiences with friends and household. A well-trained staff can do or interrupt a hotel s image ; a friendly smiling at the forepart desk, helpful staff members throughout the hot el, and astonishing installations are cardinal factors in deriving and maintaining patronages. Staying aware of the staff s attitude, keeping the hotel s belongings, and carry oning research as to client satisfaction will assist hotel direction to continue all the criterions necessary to retain client trueness. )

Saturday, February 22, 2020

Memory method Essay Example | Topics and Well Written Essays - 1250 words - 2

Memory method - Essay Example n states, â€Å"I make no more estimation of repeating a great number of names or words upon once hearing†¦Ã¢â‚¬  However this did not stop many ambitious individuals from attempting to engage in mental training for memory competitions. According to OBrien, Raemon Matthews had the notion of improving the art of memory despite popular belief (Page 37). Matthews established of a group of African Americans known as the â€Å"Talented Ten† to participate U.S Memory Championship. He made his students write an essay with more than to memorized quotations to while in class. This technique proved to improve the memory bank of the African American students at the time. Rote memorization was technique where students were expected to memorize geography and history of America. The basis of the technique was to add more information to the present memory of a student. John Dewey introduced the method of practicing of acquired knowledge rather than building on memory banks. The concept was referred to as experimental learning and replaced the previous rote memorization. Matthew argues that education is the simplest method of improving memorization. He says. â€Å"You make monkeys memorize, whereas education is the ability to retrieve information at will and analyze it.† Mind Mapping is memorization techniques created by Tony Buzan and borrows its concepts from old memory technique. Matthews provides an informative insight into how students can perform better in exams given that they education is significant factor. He argues that it enables the student to memorize information that will be memorized and can be accessed at any time. Tony Buzan is an example of student who began to read up on ways of improving his memory. Reading Greek and Roman reminders gave him the ability to remember information about previous studies. Buzan began to apply the technique when studying for exams. He began to use old memory techniques to teach student while operating as substitute teacher. The